So what do you do with 24 hours in Bangkok when you’re stuck up the Sukhumvit/Siam Square part of town? Sam was recently in that very situation and here’s her take on 24 hours in Bangkok. Enjoy!
Making a customised version of your website, tailored specifically for mobile phones is a challenge. This morning I had the misfortune to come across one of the worst I’ve seen — and from people who certainly have the resources to be doing a far better job. Accor Hotels.
How to do it wrong
I wanted a simple bit of information — the telephone number for the Lombok Novotel — so I picked up my iPhone (as I planned to call them from it) and Googled “novotel lombok“.
Bingo! Pretty much just what I was looking for. So I clicked on the number 1 result for “Lombok Novotel“. The result however, wasn’t quite what I expected. After being redirected through a couple of domains, I ended up at an advert for an iPhone app.
The app sounds kind of interesting, but all I wanted was the phone number, so I opted for “No”… thinking I’d get the hotel page for the Novotel on Lombok. But no, instead I got a hotel promotion page for two hotels, one in Berlin and one in Prague.
As neither Berlin nor Prague are all that close to Lombok in Indonesia this was … unexpected. It seems that the app had totally forgotten what I arrived looking for and I was going to have to start from scratch. So I scrolled down a little and got the search prompt. Given it was a search, I just typed in Lombok.
Fool that I am, I didn’t notice the asterisk next to the “Check-in” field (afterall I didn’t want to check-in, I just wanted a phone number). Likewise I didn’t bother with the other fields. You know where this is going right?
Yup. I had to enter a date of arrival (even though I didn’t have one). So I did.
Finally! This is the hotel whose number I’m looking for. Of course the telephone number isn’t displayed, so I risked a click on the hotel’s name.
So just seven screens from the initial Google page I was able to find the telephone number of the Novotel Hotel on Lombok, which, should you care to know, is (+62) 370 653 333.
To add to the misery, there doesn’t appear to be a way to override the Accor website’s mobile detection, so even though I really wanted to, there was no way for me to access the “traditional” website on my phone.
This is extremely poor usability to round out what was a thoroughly crappy user experience. Accor could and most definitely should be doing far better.
How to do it right
In comparison, if I clicked on the Google page on my laptop I was taken to this page.
And there you go, (a bit blurry I know) the phone number for the Novotel on Lombok. One Click! Fancy that! Google really does work wonders sometimes!
I recently did a mountain bike ride from Kintamani to Ubud in Bali with a couple of friends and wrote the story up here for Travelfish. Mountain biking in Bali. Enjoy
We’ve just added another section to our growing Bali coverage, this time for Kuta in Bali. We’ve got more Kuta coverage coming, but thought we’d get this much up as quick as we could to help you with your planning. You can see the full Kuta travel guide here.
When you think of Singapore and shopping, don’t think of Orchard Road’s swanky mainstream designers, repetitive chain stores and cookie-cutter coffee houses. Nestled between busy North Bridge and Ophir Roads instead you’ll find Haji Lane, Singapore’s fashionista haven, offering quirky boutiques, vintage and local fashion, unusual homewares, and offbeat little cafes and restaurants…. read the full story on Travelfish.